Effective Date: 11 October 2025 • Version: 1.0
DEB Method Ltd (trading as Heal My Heartbreak, The DBAM Method, and Diane Beck Coaching)
Trading address: Woodland Cottage, Congleton Rd, Whitemore, Congleton, CW12 3NE, United Kingdom
Phone: +44 07411 744 044
Email (all enquiries and support): [email protected]
Websites: www.healmyheartbreak.com • www.dianebeckcoaching.com
These Terms apply to your purchase and use of our products and services, including the Heal My Heartbreak Program and The DBAM Method, whether delivered online, in person, or via third-party platforms such as Kajabi and Go High Level. Please read carefully.
In these Terms and Conditions, the following definitions apply:
DEB Method Ltd and trading names Diane Beck Coaching, Heal My Heartbreak, and The DBAM Method: the company and trading styles listed above.
Products and/or Services: the products and services offered by DEB Method Ltd (including programs, courses, coaching, consulting, events, and digital content).
Client: the individual or entity purchasing the Products and/or Services from DEB Method Ltd.
Commencement Date: the date DEB Method Ltd begins to provide the Products and/or Services to the Client.
Conditions: these terms and conditions as amended from time to time under clause 14.
Contract: the agreement between DEB Method Ltd and the Client comprising the Order and these Conditions.
Fees: the fees payable by the Client for the Products and/or Services in accordance with clause 4.
Order: the Client’s order for Products and/or Services (and any subsequent ongoing services) as set out in the Order Form.
Order Form: DEB Method Ltd’s form completed online, by phone, or in person, setting out the Fees and incorporating these Conditions.
Service: the provision of and access to the Products and/or Services.
Privacy Policy: the policy on our websites (as updated) identifying data protection rights and obligations under the Contract.
Authorised Affiliates: the Client’s affiliates (if any) authorised to use the Products and/or Services.
Authorised Users: users authorised by the Client to use the Products and/or Services under this Contract.
Client Data: all data (in any form) provided to DEB Method Ltd or uploaded/hosted on any part of the Products and/or Services by the Client or an Authorised User.
Client Systems: software and systems used by or for the Client in connection with the Products and/or Services.
Protected Data: personal data referred to in the Privacy Policy and applicable laws.
Services (platform sense): any software platform DEB Method Ltd provides to enable the Client to access program materials, communications, and databases related to our services.
2.1 The Contract is the entire agreement. The Client acknowledges not relying on statements or representations not set out in the Contract. These Conditions apply to the exclusion of any other terms.
2.2 Any sample materials, descriptions, or advertising are illustrative only and do not form part of the Contract.
2.3 DEB Method Ltd may make changes to the nature, scope, and content of the Products and/or Services at any time, provided such changes do not materially alter their nature.
2.4 DEB Method Ltd will supply the Products and/or Services using reasonable care and skill but does not guarantee specific results.
2.5 Dates related to support or sessions are provisional and may change at our discretion without liability.
2.6 We may change support parameters that do not affect nature or quality, including personnel, call/session lengths or frequency, delivery mode, locations, access methods, and content (e.g., Kajabi library, community access).
2.7 The Client and all Authorised Affiliates/Users must comply with all applicable laws, including privacy and data-protection laws.
3.1 The Client will:
(a) ensure information provided to DEB Method Ltd is complete and accurate;
(b) cooperate in all matters relating to the Products and/or Services;
(c) pay Fees per the Order or agreed schedule;
(d) use the Products and/or Services only as expressly authorised;
(e) not use the Products and/or Services for unlawful purposes;
(f) permit DEB Method Ltd to reference anonymised outcomes or approved testimonials for marketing. Where identifiable IP is used, the Client grants a royalty-free, non-exclusive licence for that purpose.
3.2 The Client indemnifies DEB Method Ltd against all loss, damage, costs, and claims arising from breach of clauses 3.1 to 3.7 or other Client obligations.
3.3 Transmission or storage of unlawful material is prohibited. The Client will indemnify DEB Method Ltd for claims arising from misuse.
3.4 Spamming or unsolicited emails referencing DEB Method Ltd, Heal My Heartbreak, The DBAM Method, or Diane Beck Coaching are strictly prohibited and may result in immediate termination without refund and billing for service interruptions at £20 per hour.
3.5 Purchased or rented lead lists must not be imported or used. Only contacts who have directly requested information from the Client may be emailed through our systems.
3.6 The Client must not transmit unlawful, obscene, threatening, abusive, libellous, hateful, or otherwise objectionable material through DEB Method Ltd platforms or communities.
3.7 The Client must ensure all use complies with privacy, data-protection, and communications laws.
4.1 Fees are as set out in the Order or otherwise agreed in writing or by phone.
4.2 Fees are payable in full per the Order or agreed plan, including finance-provider arrangements where applicable.
4.3 All sums are payable without set-off or deduction.
4.4 Where instalments are agreed, payments are due monthly on the same calendar day as the Order, unless otherwise agreed in writing or via a dedicated payment page.
4.5 Fees remain payable even if the Client ceases to access or complete the Products and/or Services.
4.6 DEB Method Ltd may continue processing due payments using any previously provided valid payment method.
4.7 If any payment remains overdue for more than 20 days, DEB Method Ltd may suspend or withdraw services, without prejudice to other rights.
4.8 Except for the cooling-off rights in clause 5, the Contract is non-cancellable and payment remains due.
4.9 The Client confirms they entered the Contract by their own choice and are responsible for their decisions.
4.10 DEB Method Ltd may instruct third-party legal or collection services for unpaid sums.
5.1 A cooling-off period applies as set out below. Statutory consumer rights are not affected.
5.2 The cooling-off period begins on the Order date and continues for up to 5 days.
5.3 To cancel within the cooling-off period, the Client must give written notice by email.
5.4 Send cancellations to [email protected] with the subject line: REQUEST TO CANCEL.
5.5 On valid cancellation, service access will end and any applicable refunds will be processed according to law and these Conditions.
5.6 If no cancellation request is received within the cooling-off period, the Client must complete all remaining payments.
5.7 Outside the cooling-off period, refunds are discretionary. The Client agrees not to seek bank or card chargebacks for sums paid under this Contract. Any chargeback is a material breach; services will cease and the chargeback amount may incur a finance charge of 1.5% per month until paid. DEB Method Ltd may recover damages, legal fees, and collection costs.
Note for digital content supplied immediately on request: where the Client expressly agrees to immediate delivery and acknowledges loss of the statutory cancellation right for that digital content, no statutory cooling-off applies to that portion.
6.1 Neither party is liable for delay or failure caused by events beyond reasonable control. If such events continue for 6 months, the unaffected party may terminate on 14 days’ notice.
6.2 DEB Method Ltd is not liable for indirect or consequential loss, special damages, lost profits, or lost opportunities.
6.3 The total liability of DEB Method Ltd for any claim shall not exceed the amount paid by the Client to DEB Method Ltd for the preceding calendar month, or 1/12 of the Fees paid in the preceding 12 months, whichever is higher.
The Client shall not directly or indirectly compete with DEB Method Ltd by offering materially similar programs or services using our confidential know-how or materials in a way that causes actual or anticipated loss, including reputational harm.
8.1 All IP in or arising from the Products and/or Services remains owned by DEB Method Ltd. The Client receives a revocable, non-exclusive, non-transferable licence to use content solely for personal, non-commercial use as necessary to benefit from the Services. No other rights are granted. Any derivative rights created through use shall accrue to DEB Method Ltd, and the Client assigns such rights to DEB Method Ltd.
8.2 To provide the Services, DEB Method Ltd may need to use Client Data and Client Systems. The Client grants a royalty-free, non-exclusive licence to use Client Data and interact with Client Systems to deliver the Services and exercise rights under the Contract.
9.1 Protected Data remains the property of the Client or its licensor.
9.2 Except where DEB Method Ltd has direct legal obligations, the Client is solely responsible for the accuracy, quality, and legality of Protected Data and its compliance with law.
9.3 If DEB Method Ltd becomes aware that data may breach the Contract or law, DEB Method Ltd may remove, suspend, or disclose that data to authorities. Where lawful and practical, we will notify the Client.
9.4 DEB Method Ltd may suspend Services at any time for maintenance, updates, legal reasons, or technical issues. If a suspension exceeds 30 days, we will notify the Client of the reason.
10.1 DEB Method Ltd will keep Protected Data confidential and disclose it only as needed to perform the Services, as permitted by the Contract, or as required by law.
10.2 Disclosure is limited to personnel and contractors who need access for the purposes of the Contract and are bound by confidentiality obligations.
10.3 To protect client confidentiality and intellectual property, participation in our programs is limited to registered clients. The Client agrees not to publish or share the identity, likeness, or comments of participants or staff without written permission.
DEB Method Ltd gives no express or implied warranties regarding the Products and/or Services, including fitness for a particular purpose or merchantability. We are not liable for delays, non-deliveries, mis-deliveries, interruptions, loss or corruption of data, or reliance on information obtained through the Services. Use is at the Client’s own risk.
The Client may not assign, transfer, charge, sub-contract, or otherwise deal with any rights or obligations under the Contract without prior written consent. The Client must not share content or access with third parties without consent.
Any waiver must be in writing. No waiver of any breach is a waiver of later breaches.
Any variation to these Conditions is binding only if agreed in writing by DEB Method Ltd.
15.1 These Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
15.2 Each paragraph is severable. If any provision is invalid or unenforceable, the remainder remains in force.
16.1 Access to Products and/or Services is limited to registered clients.
16.2 The Client will not publish, broadcast, disclose, or communicate the identity, likeness, or comments of participants, staff, or contributors without written consent.
16.3 The Client recognises that breach of confidentiality may cause substantial harm.
16.4 Nothing prevents the Client from sharing their personal experience of the Services.
16.5 DEB Method Ltd may share results and testimonials (written or video) for marketing with the Client’s consent where identification is possible. Anonymous or aggregated outcomes may be shared without identification.
17.1 DEB Method Ltd aims to provide high quality services.
17.2 A written complaints procedure is available on request. Contact: [email protected].
18.1 We may alter or cancel published dates and change venues or delivery modes without liability.
18.2 We may update programs, services, speakers, or content where necessary.
18.3 If the Client engages in disruptive, disrespectful, threatening, abusive, or otherwise untenable behaviour, access to all aspects of the Services may be revoked without refund. All remaining Fees remain payable.
18.4 DEB Method Ltd makes no promise or guarantee regarding future income, outcomes, or results.
18.5 For in-person courses or 1:1 sessions: there is no guarantee of any particular outcome. Where the Client implements guidance fully, they may experience positive change, but results vary.
18.6 For online digital products and services:
(i) neither DEB Method Ltd nor trainers accept liability for inaccuracies or reliance on program materials;
(ii) no liability for loss or corruption of data;
(iii) no liability for loss of profit, revenue, or goodwill;
(iv) no liability for indirect, special, or consequential loss;
(v) coaching and educational content are not medical or mental-health treatment and do not diagnose, treat, or cure conditions;
(vi) the Client remains fully responsible for their well-being and decisions;
(vii) coaching is not a substitute for therapy, counselling, or medical care;
(viii) results are not guaranteed.
18.7 These Conditions supersede any previous arrangements concerning their subject matter.
19.1 Privacy Policy. Our Privacy Policy forms part of this Contract. It explains what personal data we collect, how we use it, and your rights. It applies to our use of platforms including Kajabi, Stripe, Go High Level, Facebook, and analytics tools.
19.2 Legal bases. We process personal data under lawful bases including contractual necessity, consent, legitimate interests, and legal obligations.
19.3 Your rights. You may have rights to access, rectify, erase, restrict, object, and port data, and rights relating to automated decision-making where applicable.
19.4 Jurisdictions. We operate under UK GDPR and the Data Protection Act 2018, and align with EU GDPR where applicable. For US users, we act in accordance with relevant state privacy frameworks where applicable. For Canadian users, we align with PIPEDA principles where applicable.
19.5 International transfers. Where data is transferred outside your jurisdiction, we use appropriate safeguards permitted by law.
19.6 Contact for data requests. [email protected].
Questions about these Terms?
Email [email protected] or write to: Woodland Cottage, Congleton Rd, Whitemore, Congleton, CW12 3NE, United Kingdom.